Shipping policy

Shipping Policy

Last updated: [Date]

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped on weekends or Danish public holidays. If we experience a high volume of orders, processing may be delayed. You will be notified if there is a significant delay.

Shipping Origin

All orders are shipped from Copenhagen, Denmark (EU).

Shipping Destinations

European Union

We ship to all EU member countries.
Estimated delivery time: 3–7 business days

International Shipping (Outside the EU)

We ship worldwide. Delivery time varies by destination.
Estimated delivery time: 7–21 business days

Delivery times are estimates provided by carriers and may vary depending on customs processing and local postal services.

Shipping Rates

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.
If free shipping is available (for example, above a certain order value), it will be clearly displayed at checkout.

Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipment confirmation email that includes your tracking number. Tracking may take 24–48 hours to update after dispatch.

Customs, Duties, and Taxes

For orders shipped outside the EU, import duties, taxes, or customs fees may be applied in the destination country. These charges are the responsibility of the customer. We are not responsible for delays caused by customs.

Lost, Damaged, or Missing Packages

Once an order has been handed over to the carrier, we are not responsible for lost, delayed, or damaged shipments.
If your package arrives damaged, please contact the carrier directly to file a claim. We will assist by providing required documentation if needed.

Order Changes or Cancellations

Order changes or cancellations can be requested within 24 hours of placing an order. After an order has been shipped, no changes or cancellations can be made.